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Club News

Annual BFC Members: 2019/20 refund information

14 August 2020

Any BFC Member who paid annually for the 2019/20 season, will be entitled to claim a partial refund following the curtailment of the campaign.

Firstly, we would like to thank BFC Members for their amazing support throughout the 2019/20 campaign, it feels like a long time ago since we were all together at The Hive London. We'd also like to thank you for your patience in waiting for this communication on processing refunds for annual payments. 

Due to the early curtailment of the 2019/20 season, Bees fans unfortunately missed seven home league matches. Members who paid upfront before the start of the season have of course not received all the fixtures they paid for when signing up for an annual membership. 

As a result, we will be refunding supporters for the matches missed on a pro-rata basis, meaning the cost of the annual membership is divided by 23 matches to give the final total we owe. 

See below for a breakdown of the refund total, depending on which stand your membership is situated and the number of months you paid for up front. 

Legends and Hive Stand*

 

Annual Payment Cost

Price Per Game

Amount Owed

Adult

£384

£16.70

£116.90

Concession

£240

£10.43

£73.01

Under 17

£84

£3.65

£25.55

 

Bees Terrace*  

 

Annual Payment Cost

Price Per Game 

Amount Owed

Adult

£264

£11.48

£80.36

Concession

£180

£7.83

£54.81

Under 17

£24

£1.04

£7.28

*These Amounts Owed are based on Annual Payment Costs which assume a 12-month upfront payment. The pro-rata calculations will be adjusted accordingly where a member's actual annual payment cost is for a reduced number of months.

How to claim your refund

To claim your refund, please email tellus@thehivelondon.com with the subject heading 'BFC MEMBER - REFUND' and the below details:

  • Member name
  • Seat details (i.e. stand, block and seat)
To process the refund we will also please require the following information:
  • Bank account holder's name
  • Bank name
  • Bank account number
  • Sort-code
Unless otherwise requested, children's Memberships will be returned to the account details of their parent / guardian (as provided). Please note that any other Memberships purchased for or on behalf of someone else can only be refunded to another person (i.e. the original purchaser) with the written agreement of the Membership holder.

Please note that these pro-rata refunds are only available to Members who paid upfront, and not to Members who were paying by monthly direct debit.

Thank you!

On behalf of everyone at the Club, we'd like to thank you all for your support this season. We can't wait to have you back with us when it is safe to do so and we will be communicating our new ticketing campaign for the 2020/21 campaign in the coming weeks. 

But for now, we hope you are all keeping well and we look forward to hearing from you soon. 


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