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Club News

Ticket refund policy updated

7 January 2020

The Club would like to provide the following update to our refund policy on match tickets in the event of a game being postponed.

Following feedback from our supporters, the Club will issue refunds to supporters in the event of a match being postponed.

Our new refund policy is as follows:

In the event that any Barnet FC or London Bees match at The Hive London is postponed or cancelled, supporters who cannot make a subsequent rearranged fixture can be refunded.

Tickets purchased for the original match will still be valid for the rearranged fixture.

How to claim a refund:

Supporters should write into tellus@thehivelondon.com and a refund will be organised by bank transfer.

Chairman Tony Kleanthous said "Having listened to comments from supporters, I think it's correct that fans should not be penalised when these unexpected circumstances occur. 

"We will immediately adjust our charter and policies to ensure that when an event is postponed or cancelled then fans can claim a refund within seven days" 

Our fixture with Boreham Wood has now been rearranged for Tuesday, January 28th. Supporters of both teams can claim a refund by reading the above policy. 

 

 


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