Thank you for the incredible support you are showing for your football club!
We would like to provide some clarification as to our ticket sales arrangements.
As the tickets provided were one-off physical paper tickets, we were unable to do telephone sales because if supporters did not receive them in time then we have no way of being able to print a duplicate.
This meant that we would run the risk of supporters missing the initial delivery and then not being able to get a replacement or another ticket if they had sold out, which would be a terrible outcome.
We know travelling to The Hive is an inconvenience and can understand your frustrations but hope the majority will understand that we were in a pretty unenvious position and did the best we could when faced with these circumstances.